Privacy Policy

Privacy Policy

Who We Are

Our website address is: https://horvatsmashrepairs.com.au.
Horvat Smash Repairs is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

What Personal Data We Collect & Why

Contact Forms & Quote Requests

When you submit a form on our website (e.g., requesting a free quote or making an inquiry), we collect:

  • Your name, phone number, email address, and vehicle details to provide you with an accurate response.
  • This data is used solely for customer service and follow-up communication and is not shared with third parties.

Cookies

  • Our site may store cookies to enhance your experience. Cookies help remember your preferences when you visit again.
  • If you fill out a form, you may opt to save your details in cookies for convenience. These cookies last for one year.
  • You can disable cookies in your browser settings if you prefer.

Embedded Content from Other Websites

  • Our website may include embedded content (e.g., videos, maps, reviews).
  • Embedded content behaves as if you visited the original site, meaning those third-party sites may collect data, use cookies, and track interactions.

Who We Share Your Data With

  • We do not sell or share your personal data with third parties for marketing purposes.
  • If you request a password reset, your IP address will be included in the reset email.
  • Comments (if enabled) may be checked through an automated spam detection service.

How Long We Retain Your Data

  • If you submit a contact form or request a quote, we retain your information only for as long as necessary to fulfill your request and for follow-ups.
  • Customer data related to completed repairs may be kept for record-keeping and warranty purposes in accordance with industry standards.

What Rights You Have Over Your Data

  • You can request an exported file of the personal data we hold about you.
  • You can request that we erase your personal data, except for information we must retain for legal, administrative, or security purposes.

How We Protect Your Data

  • We use secure systems and encryption where possible to prevent unauthorized access.
  • Your personal details are only accessed by authorized personnel for customer service and business operations.

For any questions regarding this privacy policy, please contact us at:
📧 info@horvatsmashrepairs.com.au
📞 0406 944 331